(1) The Sales Contract covers new Products.
(2) The Seller shall be liable to the Consumer for non-compliance of the Product with the Agreement. The provisions of the Law of May 30, 2014 on Consumer Rights apply to the complaint procedure in such a case. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
(3) If the Product is covered by a warranty, the Customer will be informed of this fact by including the appropriate information in the Product card.
(4) Complaint should be reported in writing or electronically to the Seller's addresses given in § 3. paragraph 1 of these Regulations or using an electronic complaint form, made available by the Seller on one of the subpages of the Store.
(5) The Seller shall respond to the consumer's complaint request immediately, but no later than within 14 days. If the Seller does not respond to the Consumer's complaint request within 14 days, it is considered that the Consumer's request was considered justified
(6) The Seller shall be liable for non-compliance of the Product with the Agreement if the non-compliance existed at the time of delivery of the Product to the Consumer or a third party other than the carrier designated by the Consumer and was disclosed within two years from that time, unless the expiration date of the Product as specified by the Seller or the Manufacturer is longer.
(7) If the Product does not comply with the Agreement, the Consumer may request repair or replacement of the Product.
(8) The Consumer, exercising his rights due to the lack of compliance of the Product with the Agreement, is obliged to deliver the Product to the Seller at his expense. Products sent back under the complaint procedure should be sent to the address specified in § 3. of these Regulations.
(9) The Seller shall not be obliged to provide the Consumer with a replacement Product for the duration of the complaint procedure.
(10) In case of non-conformity of the Product with the Contract, if repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Contract.
(11) If the Product is inconsistent with the Contract, the Consumer may make a statement of price reduction or withdrawal from the Contract when:
a) The Seller refused to bring the Product into conformity with the Contract on the grounds that repair and replacement are impossible or would involve excessive costs for the Seller;
b) The Seller failed to repair or replace the Product within a reasonable time from the moment it was informed by the Consumer about the Product's non-conformity with the Contract, and without undue inconvenience to the Consumer, taking into account the specifics of the Product and the purpose for which the Consumer purchased it;
The Seller failed to collect the Product from the Consumer at his expense; the Seller failed to dismantle the Product and reinstall it after repairing or replacing it or having it repaired at his expense, when the Product was installed before the Product became incompatible with the Contract;
(c) the Product's non-conformity with the Contract continues even though the Seller has tried to bring the Product into conformity with the Contract;
(d) the lack of conformity of the Product with the Contract is so significant that it justifies either a reduction in price or withdrawal from the Contract without first resorting to a request for repair or replacement;
(e) it is clear from the Seller's statement or circumstances that he will not bring the Product into conformity with the Contract within a reasonable time or without undue inconvenience to the Consumer.
(12) The Seller shall return to the Customer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's statement on price reduction.
(13) If the non-conformity with the contract concerns only some of the Products delivered under the contract, the consumer may withdraw from the contract only with respect to these Products, as well as with respect to other Products purchased together with the non-conforming Products, if the consumer cannot reasonably be expected to agree to keep only the non-conforming Products.
(14) If the complaint is accepted on the basis of the Consumer's statement of price reduction or withdrawal from the Agreement, the Consumer shall receive a refund in the same value and form of payment as shown on the fiscal receipt or VAT invoice. The refund shall take into account all discounts received at the time of purchase.
(15) The Seller shall not be liable for non-compliance of the Product with the Contract if the Consumer, at the time of conclusion of the Contract, knew about such non-compliance with the Contract. The above shall also apply if the Product does not meet the individual subjective feelings or expectations of the Consumer only.
(16) In the case of reimbursement caused by the recognition of the complaint request, the provisions of § 10 of the Rules of the Store shall apply accordingly.
